Help
ChickTracker Help & Support 🐣
Welcome to the ChickTracker Help Center.
Here you’ll find answers to common questions and guidance on using ChickTracker Online.
If you need assistance, we’re here to help.
Account Activation After Signup
Because our billing system and ChickTracker application run on separate systems, new subscriptions must be verified and activated before access is granted.
What happens after you subscribe
- You complete checkout through Square
- Your payment is securely processed
- Our system receives the subscription notification
- Your ChickTracker account is activated and provisioned
Activation Time
Account activation may take a short period of time while systems synchronize.
Most accounts are activated within:
15 minutes – 12 hours
During busy times it may take up to 24 hours.
You will receive an email once your account is ready.
If You Just Signed Up
If you just subscribed and cannot log in yet, this usually means your account is still being activated.
Please allow time for the activation process before contacting support.
If it has been more than 24 hours, please contact us.
Getting Started
Once your account is activated, you can begin using ChickTracker immediately.
Create Your First Incubation Load
An incubation load represents a group of eggs placed into an incubator.
To create one:
- Go to Loads
- Click Add Load
- Enter your start date
- Enter the number of eggs
- Add notes if desired
You can update the load as incubation progresses.
Track Baskets
If you organize eggs by trays or baskets inside your incubator, ChickTracker allows you to track them individually.
Tracking baskets helps you:
- monitor hatch rates
- track different breeds
- compare incubation performance
Record Hatch Results
Once eggs hatch, you can record the results:
- number hatched
- number unhatched
- notes about hatch quality
This allows ChickTracker to generate reports and help improve future hatch success.
Breeder Tracking (Advanced Feature)
Breeder tracking allows farms and breeders to monitor:
- roosters
- hens
- breeding groups
- hatch performance by breeding pair
This feature is included in the Starter + Support plan.
Reports
ChickTracker provides reports to help analyze:
- hatch rates
- egg counts
- breeder performance
- incubation success over time
Reports help you identify trends and improve incubation results.
Exporting Data
You can export your records as CSV files for:
- backup
- farm records
- spreadsheets
- accounting or documentation
Exports are available in the reporting section.
Mobile Friendly
ChickTracker works on:
- phones
- tablets
- desktop computers
No app is required. Simply log in through your web browser.
Data & Backups
While ChickTracker stores your records securely, we recommend that farms maintain their own backups of important data.
You can export your data anytime.
Support Options
Starter Plan
Support is available through email assistance.
Typical response time: 1–2 business days
Starter + Support Plan
Includes:
✔ Priority support
✔ Phone assistance
✔ Help with setup and troubleshooting
✔ Homesteading & chicken advice from experienced growers
Contact Support
If you need help, contact us:
Please include:
- your ChickTracker username
- the email used during signup
- a description of the issue
- screenshots if possible
This helps us resolve your issue faster.
Frequently Asked Questions
Why can’t I log in immediately after subscribing?
Because billing and ChickTracker run on separate systems, accounts must be activated after payment confirmation.
This process normally takes 15 minutes to 12 hours, but may take up to 24 hours.
Do I need to install software?
No. ChickTracker runs entirely in your web browser.
Can I use ChickTracker on my phone?
Yes. The system is fully mobile friendly.
Can I cancel anytime?
Yes. Subscriptions can be canceled at any time.
Does ChickTracker guarantee hatch success?
No. ChickTracker is a record-keeping tool designed to help you track and improve your incubation practices.
Built by Homesteaders
ChickTracker was created by The Ohse Homestead to solve a real problem: keeping accurate hatch records without messy spreadsheets.
It’s designed for:
- backyard chicken keepers
- homesteads
- small farms
- serious breeders
We are continually improving the platform based on feedback from real users.
🐣 Happy Hatching!